Pyramid Heating & Cooling
  • Operations
  • Portland, OR, USA
  • $17-22/hr, DOE
  • Hourly
  • Full Time

Work Hours: 7:00am to 4:00pm, Monday through Friday (after hours as needed)

Pay Scale: $17-22/hr, DOE

Primary Job Functions: Primarily responsible for supporting communication of data from the office to the field crews.

Why work at Pyramid Heating & Cooling?!

  • 100% employer paid Medical, Dental, Vision and Life Insurance!!
  • Paid Time Off (up to 80 hours in the first year!)
  • 6 Paid Holidays
  • 401k + Employer Match
  • Profit Sharing
  • Up to 8 hours of PTO awarded for community service
  • 100% employer paid short-term and long-term disability
  • Employee discount at cost + 15% for HVAC parts, filters, and services
  • Employer paid education and training
  • Career growth opportunities!

Required Qualifications:  

  • Highly developed sense of integrity and commitment to customer satisfaction
  • Passion for excellence with respect to treating and caring for customers
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Pleasant, patient and friendly attitude
  • Attention to detail
  • Excellent communication / listening skills
  • Strong work ethic and team player mentality
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended, but not required
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
  • High school diploma or general education degree (GED)
  • Able to handle complaints and unpleasant customers in a professional and manner
  • Fluent knowledge of Microsoft Office

Essential Duties and Responsibilities:

  • Take incoming field technician calls for the New construction department
  • Compile job start books prior to day one of install - daily
  • Pull liens on completed phase of installs for billing daily
  • Review time cards of installers not assigned to a Project Manager for accuracy daily
  • Update job notes in S2K daily
  • Breakout labor hours into job phases per Project Manager
  • Review on-line builder's schedules daily and update S2K after confirming with Project Manager
  • Schedule all pre-deck, top out, roof penetration, fire off furnace, final trim, energy star, duct testing, and blower door per updates from Project Managers
  • Check builder websites for scheduling updates daily and notify project managers of schedule changes of upcoming installs
  • Receive daily updates from field supervisors, foreman, and project managers and update the dispatch board accordingly. 
Pyramid Heating & Cooling
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