Pyramid Heating & Cooling
  • Install
  • Portland, OR, USA
  • $17-21/hr DOE
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, 401K Company Match, Profit Sharing, Paid Holidays, Paid Vacation


Scheduling Coordinator

Primary Job Function: To support the Retail installation team and customers by coordinating retrofit projects and install-related activities. Responsible for maintaining good customer relationships through impeccable communication and accuracy, acting as an extension of the retail team.

Pay: $17-21/hr

Work Hours: 7:00am to 4:00pm, Mon-Fri with some overtime and weekends

Required Qualifications:

  • Excellent verbal, writing, grammer, and communication skills
  • Highly organized and ability to work independently
  • Proficient in Microsoft Office Excel & Word a must
  • Strong computer and Internet research skills
  • Excellent interpersonal skills
  • Flexible & ability to multi-task in a fast-paced high energy environment
  • Project coordination experience
  • The ability to work well with all levels of internal management & staff, outside clients, and vendors
  • Excellent time managemnt skills with the ability to prioritize
  • Ability to maintain professionalism (i.e. composure) when dealing stressful customer interactions
  • Timely in all work and attendance
  • Demonstrate willingness to accept responsibility
  • High School Diploma or GED

Essential Duties and Responsibilities:

  • Process sales packets in an accurate and timely manner
    • Open job, verify content, data entry, schedule, and close-out
    • Manage loan paperwork to ensure timely submission for payment
  • Sub-Ccontractors manage the process and purchase orders as well as maintain a close relationship to ensure availability on immediate jobs as needed to accommodate customer needs
  • Process permits- manage the process of inspection, schedules, and corrections
  • Manage NWN Gas Express program needs
  • Manage Rebate and Incentive Process, track WIP, open work order and AR reports
  • Payment processing, or collection efforts on Retail jobs.
  • Coordinate with retro supervisor and other departments as needed
  • Schedule projects with customers based on priority
  • Create and communicate complete and accurate installer assignments
  • Follow up to ensure project completion and customer satisfaction
  • Provide outstanding customer service to the team and customers through communication, accuracy, and follow through
  • Other duties as assigned
Pyramid Heating & Cooling
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