Pyramid Heating & Cooling
  • Install
  • Portland, OR, USA
  • DOE
  • Salary
  • Full Time

Medical, Dental, Vision, Life Insurance, 401K Company Match, Profit Sharing, Paid Holidays, Paid Vacation

Retail Installation Manager

Primary Job Function: To manage the retail administration operations of the company.  This includes overseeing the daily dispatching and efficiencies of the retail administration team.  Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs.  The Retail Manager is expected to handle all aspects of the administrative portion of the retail departments and to ensure its continued profitability and growth.   

Pay Scale: DOE

Work Hours: 7:00am-5:00 pm

Required Qualifications:

  • Minimum 3 years' experience specific to the residential /light commercial HVAC industry.
  • Ability to operate a PC and utilize required e-mail and other software systems
  • Knowledge of the theory, methods, practices, tools, and equipment of the trade.
  • Ability to read and interpret wiring diagrams and blue prints
  • Understand basic refrigeration cycle and theory
  • Desire to continue training and education
  • Knowledge of basic electricity.
  • Universal EPA Certified
  • CheckMe Certified
  • NATE Gas Heating Certified
  • NATE AC Certified
  • NATE Heat Pump Certified
  • Possess own basic hand tools.


Essential Duties & Responsibilities:   

  • Create Agenda for departmental meetings, take notes, and oversee meeting responsibilities.
  • Review open work order report for billings with CFO.
  • Continue to work with the other general managers and managers to improve the overall internal efficiencies of the company.
  • Act as a back up to the other positions within owns department
  • Develop operations standards and policies through input and discussion with the other department Managers.
  • Oversees the review of all installation invoices daily, this includes comparing time cards to the invoices and spot checking pricing. Make sure that the Install Technician detailed the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of.
  • Technician profitability reporting.
  • Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
  • Securing work for the installation department, revenue generation.
  • Help with administrative support of the Installation Technicians out in the field when appropriate.
  • Plan for seasonal fluctuations in the business by making sure maintenance contracts are offered to all customers and meeting contract sales goals.
  • Train and provide support to technicians on RFS/Field Desk/S2K
  • Review and approve quoted retrofit jobs "on demand" and obtain approval from customers if/when required.
Pyramid Heating & Cooling
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